NPR, CBS, and New York Times featured author, Veteran SXSW speaker, and IBM Futurist who inspires companies in data-rich industries to leverage technology and data to drive customer loyalty, advocacy, and profitability.

Evan Carroll is the author of two technology books and has appeared in major news outlets including The New York Times, CBS Sunday Morning, NPR’s Fresh Air, The Atlantic, and Popular Science.

Evan’s career spans roles in user experience, marketing, and product management for leading agencies and technology companies, including IBM, Ketchum, and ChannelAdvisor. As a keynote speaker and trainer, Evan inspires companies to improve customer loyalty, advocacy and ultimately the bottom line.