Increasingly the very best companies, are those who’ve dismissed the traditional marketing model to focus on an end-to-end customer experience that is personal, emotive and effective. I believe technology, data, and analytics represent an unprecedented opportunity to improve customer experience, brand loyalty and ultimately the bottom line. Drawing upon my experience as a user experience designer, marketer, and product manager, I inspire companies to craft experiences that surprise and delight their customers and employees.
Connect with Evan
I am an author, keynote speaker, and marketing technologist who works to make digital experiences more personal, more emotional and more effective. I offer keynotes and workshops on all things digital. My presentations include “Blue Goldfish: Using Technology, Data, and Analytics to Drive Both Profits and Prophets,” “Estate Planning for Digital Assets,” and “Info-Sense and Improving the Customer Experience.” I have appeared on numerous media outlets including CBS Sunday Morning, NPR’s Fresh Air, The New York Times, the Atlantic, Popular Science and PBS Newshour.
Upcoming Speaking Engagements
Previous Clients
Read Evan’s Posts
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Reflections At 30
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A Little Something Extra – Lagniappe and the Customer Experience
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Real-Time Response: Creating Customer Experience Magic
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Increase Your Bottom Line by Increasing Your Bottom Line
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Recent Media Appearances
| Date | Appearance Details |
|---|---|
| 06/13/2016 | Talk of Iowa Radio: Iowa Public Radio |
| 02/22/2016 | WRAL Television: WRAL News |
| 09/06/2015 | BBC World Service Radio: BBC World Service |
| 08/28/2015 | Who owns your digital afterlife? Newspaper: San Jose Mercury News |
| 08/03/2015 | NPR: Under the Radar Radio: WGBH, Boston |