Increasingly the very best companies, are those who've dismissed the traditional marketing model to focus on an end-to-end customer experience that is personal, emotive and effective. I believe technology represents an unprecedented opportunity to improve customer experience, brand loyalty and ultimately the bottom line. Drawing upon my experience as a user experience designer, marketer and product manager, I inspire companies to craft experiences that surprise and delight their customers and employees.
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I am an author, keynote speaker and marketing technologist who works to make digital experiences more personal, more emotional and more effective.I offer keynotes and workshops on all things digital. My presentations include topics like “Estate Planning for Digital Assets,” and “Info-Sense and Improving the Customer Experience.” I have appeared on numerous media outlets including CBS Sunday Morning, NPR’s Fresh Air, The New York Times, the Atlantic, Popular Science and PBS Newshour.
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